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Renewing Memberships New Expiry Date Shorter than Membership Type Duration

TABLE OF CONTENTS

 

Issue

Within either the Back Office or the till program; You are renewing memberships, and the Expires date calculated from the Start Date is showing shorter than the duration of the membership set in Membership Types. 

 

Solution

This can be due to the Scheme Valid Until date set for that Membership Type within the Back Office, in Setup, Membership Types.

If you extend this into the future, the correct membership duration will be calculated, until the Scheme Valid Until date is inside the duration of the membership set.

This would be a good time to review all your other valid Membership Types, so you don't get the same issues with these. You will need to recreate till data and update any till to be aware of this update.