FAQs
Quick answers to common questions and troubleshooting queries.
Back office
- All bookings showing as Internet Booking in the Diary
- Edit Text Fields For Booking Confirmation Letter Templates
- How to set up a promotion button for the till layout
- Is there a limit to the number of characters that can be used in a PLU
- Moving a session booking time but not the date
- Merac Diary not displaying correct date
- Un-Cancel Non-Session Based Bookings
- Booking Templates Breakdown - Template Styles
- Cannot Un-Cancel Session Based Booking
- Truncated Error
- Why are my PLUs not showing up on the tills when scanned coming up with the error Item not found
- Applying discount via back office (Account Promotion)
- Deal price promotion in Merac
- Editing Booking Confirmation Letter For Back Office Bookings
- Error transferring stock in Merac BO
- How to Copy Button Panels
- How to setup a Free item when another item is bought
- Unable to move a booking in Merac
- Unable to Move Booking
- Can You Update Multiple POS Button Layouts Before Recreating Till Data
- Error accessing documents in Merac Back Office e.g. member letters
- File Not Found Error When Attempting To Recreate Till Data
- How To Recreate Till Data In Merac Back Office
- No recent updates warning
- Recalculate Stock Movement Figures
- Updating dashboard figures
- All bookings showing as Internet Booking in the Diary
- Error with date when opening membership
- Page Header plus Page Footer is too large for the page Error When Trying To ScreenPrint Report
- Re calibrate Zebra Printer in Printer properties
- Stock Adjustments are not deducting from the stock levels at the specified Stock Location
- Tablet - locked up screen is locked on Automatic Repair
- Why can I not recreate the till data for my back office pseudo till
- Why Does Transactions Opening And Closing Dates For Cash Drawers Change To 2359 The Day Before
- Member Mailing
- Promotions not working on some Merac tills
- Instructions On Installing Gift Aid Manager To Send To Customers
- The installer on a new setup recommended opening services. This will be where to find MeracUpdater how do I navigate to this
Errors & Troubleshooting
- Unable to delete sessions when set to Exclusive Not Available
- Updated version not pulling down after Merac update
- Violation of Primary key constraint
- Footfall completing against the year 2000
- How to check if you have stuck transactions
- Receipt designer not opening
- Communication Link Failure
- Copying Sessions - Session created against the year 1899
- Till Datafile error
- Unexpected error when logging into Merac back office
- Completing bookings via the outstanding bookings tool
- String or Binary Data would be truncated
- Unable to scan barcodes from online booking confirmations
- Barcodes printing as text
- Permission Denied Error
Further Merac Help
General
- Creating a stock item from a non-stocked item
- Creating an age verification question
- Merac Customer-Hosted Typical Infrastructure
- Merac Database Optimisation and Maintenance Plan
- Does cutting and pasting bookings from one session to another work
- How to open Quick support
- Renewing Memberships New Expiry Date Shorter than Membership Type Duration
- Applying Removing Gift Aid to Memberships
- Enabling Setting up the Marketing Questionnaire
- What is a PLU
- Bixolon printer re calibration
- What Operating Systems is the Merac POS and Back Office Supported On
- Disable Task View Edge Swiping In Windows
- How to Clear the Print Queue in Windows
- Where can permissions for users be changed
- Tips to keep your self-hosted Merac database performing at its best
- Verifone connection upgrades
- How do I view the seats of the bookings
- Why cant I allocate seats when on a training till
- Installing Troubleshooting Gift Aid Manager
Reporting
- Fix For Reports Taking Prolonged Time To Load Parameters Screen (Crystal Report Required)
- How do I get a report that shows clearly the revenue and number of customers that buy tickets at the till
- How do I show all PLUs and all VAT rates against each other
- How to add Ad-Hoc query to Merac back office
- Modifying the top and bottom text for Booking Confirmation
- Numeric Overflow Error When Screening Or Printing Time Of Day Analysis
- Why is the exported report cutting of data in the PDF version
- Why are there discrepancies between my booking reports and transaction reports
Tills
- Cannot Log In With Till Operators PIN
- Item Has No Valid Price When Selling Item Or Redeeming Booking
- MeracUpdater warning
- Return Visit Search Functionality
- Can the Float value be changed when opening a cash drawer
- Run time error fix
- The Server Update Process Has Stopped - OK To Restart It When Performing Transactions On Till On 3.14
- How do I update a till when its opened from the back office
- How to check what version of Merac you are using
- ReceiptsKitchen Order Slips Not Printing Correctly After Being Set In Till Configuration
- Setting up .Net App For Kitchen Printing
- Updating the line display image video
- Which Tills Can See Layaways
- How do you change the screen saver images on the PED screen when not in use
- PEDInESDRecoveryMode When Taking Card Payment On Merac Till
- Do tills need to be finalised before it can be reused
- Why wont my till Z-Read during a test
- What To Do When Your Till Is Not Communicating With Card Machine
- Simple till button editing
- How To Change When Your Receipts Print In POS
- PLU upgrades not firing on the POS
- How do I access the Support Portal from the till
- Online Shop Stock Quantity
- Till reboots when a cashdrawer number is inserted
- VeriFones Ocius Sentinel Software Will Not Supported In Windows 11 By VeriFone
Website
- Shopify Items Not Setup Through Merac Getting Set To Draft
- Booking Confirmation Email Template Custom Header Image Reverting
- Booking template set up issue showing blank options
- Data capture online
- Check Access button not working
- Adding Sub Headers to Booking Templates
- Amending Your Merac Email Server Details For Online Bookings Memberships And Shop Orders
- Email Server Settings For OutlookMicrosoft 365 Accounts
- Duplication of tickets on website
- Failed BookingsPurchases On Merac But Money Taken From Customers Bank Accounts
- How To Upload Images For Shop Items
- Merac Online Services Status Page
- Mark Online Unpaid Reservation Bookings As Paid
- Membership photos online not displaying in back office
- Moving a booking removes the Online Discount
- Membership Record Not Created When Selling Membership Online
- Merac and ReCaptcha
- Network Requirements For Merac Website Hosting
- Online payment received late - Booking status not updated
- PLU Upgrade Rules Not Working Online
- Remove This Membership Renewal Qualifies For A Discount Text On Online Membership Renewal Page
- Online shop missing items
- Same Day Cut Off Time
- Sessions not showing online after x number of days
- Update Website Configuration Options In Your Website Back Office Portal
- Useful Website Configuration Options Regarding Membership Card Uses Online
- Confirmation Emails Re-Using A Reference From The Past
- Discounting PLU Group Items Online With Internet Voucher
- Email template image not filling header
- Email Templates Merge Fields
- How does styling work for the Ticketing pages
- How Merac Handles Abandoned Baskets For Online Bookings
- Re-Sending Booking Confirmation Email
- Sessions showing until end of session
- Update Online Shop Images Data To Refresh Changes From the Back Office
- Update Website Templates To Refresh Changes From the Back Office