Introduction
For customers who use ‘Sessions’ that are linked to a ‘Seating Plan’ then there is the ability to ‘Block Seats’ for a specific ‘Session’. This is a way of preventing specified seats from being available to be booked until they are required on a session-by-session basis. This could be to reserve them e.g. for an external agency, for VIP’s, or simply for management purposes.
This document explains how to block and unblock seats only, it is outside the scope of this manual to cover how to set up ‘Sessions’ or ‘Seating Plans’. If any training or consultancy is required on the set-up, or use of ‘Sessions’, ‘ Seating Plans’, or the ‘Block Seats’ functionality, then lease contact your Customer Success Manager and they will be able to provide a quote for your training needs.
Using the ‘Block Seats’ Option
Go into Setup > Bookings > Sessions/Tours.
Select the required ‘Session/Tour Date’ and ‘Location’ from the relevant dropdown menus.
Click on the required session, so that it becomes highlighted yellow.
Click the ‘Block Seats’ button.
You will now see the following screen.
Click on a seat you want to block. The colour of the seat will change to indicate it is blocked.
Repeat as required to block each seat. Alternatively use “click and drag” to block a range of seats.
You will notice the blocked seats will all now appear in a different colour.
N.B. If you make a mistake, to unblock a seat simply click on it again.
Click the ‘Close’ button once all the required seats are blocked.
N.B. these seats will only be blocked for this specific session.
If you want to block seats for another session, simply repeat the process for each session as required.
When you want to unblock the seats so that they are free to be booked again, click on the specific session so that it is highlighted then click the ‘Block Seats’ button.
Now simply click on each blocked seat, this will unblock it.
Alternatively use “click and drag” to unblock a range of seats.
You will notice the unblocked seats will change back to their normal colour.
Click on ‘Close’ once all the required seats have been unblocked. These seats are now available to be booked.
You will now be back at the ‘Sessions/Tours’ screen (as shown below).
To unblock seats for another session, repeat the process explained in this document.